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Aptitude Assessments


In addition to the personality of an individual, there are specific needs for many jobs. Even if there appears to be a job-fit match based on their personality and the job requirements, the position may require a certain attitude and knowledge beyond the basic fit. For instance, when dealing with a sales position, not everyone is suited for this type of position. Yet those that are suited for the position may not present the appropriate attitude and knowledge for success as a professional sales individual.

We have identified three areas that require specific knowledge, experience and the right attitude for success.


Leadership Aptitude

This survey determines the individual's knowledge and experience in a position of leadership. The report examines:

  • Attitude / Leadership Personality
  • Time Management
  • Planning
  • Organizing
  • Staffing
  • Leading
  • Facilitating


Sales Aptitude

The survey examines the acquired cues and sophistication of a professional sales person. The report itemizes:

  • Attitude / Sales Personality
  • Time Management
  • Finding the Suspect / Prospect
  • Determining Needs and Developing Rapport
  • The Sales Presentation
  • Handling Objections
  • Closing the Sale


Customer Service Aptitude

This survey focuses on attributes that come with experience and training in the customer service arena. The report lists:

  • Attitude / Customer Service Personality
  • Time Management
  • Knowledge of Product / Service
  • Developing and Maintaining Rapport
  • Identifying Problems, Needs and Desires
  • Meeting the Customer’s Need and Increasing the Order
  • Order Entry, Fulfillment and Follow Through


Each Knowledge Report provides a narrative explaining the individual's strengths and "learning needs" along with a score pattern that quantifies where the individual is now. Where there is a need to improve, suggested book titles are recommended.